Publications on Performance Measurement

This report presents findings from the Multi-site Evaluation of the Serious and Violent Offender Reentry Initiative (SVORI). The results of our initial in-prison interviews with SVORI participants and comparison respondents are included, in addition to an overview of the SVORI programs observed. The report describes the characteristics of the adult male prisoners we interviewed, the services they reported needing, and the services they reported receiving prior to release. Overall, SVORI participants reported receiving more services of a variety of types than members of the comparison group, although there was considerable variation in the levels of services among the sites.

This report is designed to help the corrections community, service providers and community groups prepare prisoners for the moment of release from prison and the time immediately following release. It describes the eight most basic and immediate needs returning prisoners have when they exit prison, recommends minimum policies practitioners can institute to meet these needs, and highlights the opportunities and challenges practitioners face when trying to improve their release planning policies. The report also uses the results of a UI survey of 43 departments of corrections to illustrate what release planning procedures are currently being implemented across the country.

The extent of our nation's preparedness to address large-scale disasters will likely receive renewed attention around the anniversaries of Hurricane Katrina and the attacks of 9/11. This commentary recommends that disaster planning address not only the immediate and short-term responses to disaster, but also the longer-term social service needs of disaster victims, such as mental health services and case management. The Urban Institute's study of the American Red Cross September 11th Recovery Program provides a sense of the need for such services and their value to those affected by disaster. Integrating longer-term recovery services into disaster planning can help ensure their availability in the wake of future disasters.

Nonprofit organizations are a crucial link in our nation’s emergency preparedness and disaster response efforts, but their role is not always well integrated into disaster planning. After both Hurricane Katrina and 9/11, nonprofits provided immediate and longer-term assistance to help people cope with devastating life changes and the emotional aftermath, but the importance of long-term services is not well understood or even acknowledged by victims and policymakers alike. This brief highlights the lessons learned from the Urban Institute’s assessment of the American Red Cross September 11th Recovery Program, which provided grants to community-based organizations to provide longer-term case management, mental health services, and other services to facilitate recovery to eligible individuals.

Accountability is core to high-performance government, efficient service delivery, and taxpayers’ confidence in local government. In turn, performance measurement is key to accountability. Performance measurement is the subject of How Effective Are Your Community Services? This book highlights the practical steps necessary to select measures of service quality and use them efficiently. It enables you to assess whether you’re doing the right things and how well you’re doing them.