Public Management, Services

Baltimore participated in a 2004 National Neighborhood Indicators Partnership (NNIP) pilot project to enhance local capacity to manage land markets through innovative use of parcel-level information. The city already had a program in place to acquire and re-market abandoned properties. The NNIP project focused on helping officials use the program-generated property information for more effective land management. New information systems were created to manage the complex business rules, to store the property data, and to provide staff with desktop access to information. An integrated disposition system reduced staff time, improved performance, and enhanced the city's service to its business partners.

The Urban Institute and National League of Cities developed this series of 10 guides for city and county elected officials, and their staffs, to help them obtain and use information about the results of their governments' services in helping their citizens. The Guides address such issues as: improving strategic planning; improving budgeting decisions; reviewing programs throughout the year; helping motivate their government's employees and contractors; and two-way communications with citizens on what citizens are getting for their money. Specific actions are suggested, and examples are provided.

Child care providers are a linchpin of the voucher subsidy system, yet little is known about how the system works for them. This comprehensive report examines the voucher experiences of child care centers and family child care homes in five counties in 2003–04. Using data from a survey of representative sample of providers and discussions with providers, caseworkers, and administrators, it examines provider experiences with key features of voucher systems and highlights policy strategies to help the system better meet their needs. It is part of the Urban Institute’s Child Care Providers and the Child Care Voucher System project.

Faith-based providers are key in delivering child care services overall and for children receiving child care vouchers, though data are scarce in this area. Using data from a survey of a representative sample of centers and site visits in five counties in 2003-4, this report examines the role of faith-based organizations in center-based child care, the extent to which centers affiliated with faith-based organizations care for children receiving vouchers, and whether such providers face barriers to working with the voucher system. The paper is part of the Urban Institute’s Child Care Providers and the Child Care Voucher System project.

The United States Small Business Administration (SBA) was created in 1953 to help Americans start and build small businesses. Recently, the SBA commissioned the Urban Institute to look at four of the agency's loan and investment programs to assess their past performance and consider how the agency can set benchmarks for future performance management. The studies addressed three key research questions of particular interest to SBA and its constituents: 1) Does SBA assistance help the firms that receive it? 2) To what extent does SBA assistance serve its market? 3) Do SBA programs duplicate or overlap with other public sector programs?