Public officials at all levels of government and those who manage nonprofit human service organizations need regular, timely information on how well their services are achieving their objectives. Performance management uses performance information to improve the effectiveness, efficiency, and equity of public services. But first, managers and their staff members must collect, compile, and interpret that performance information. This report breaks down “dos and don’ts” for performance management—best practices for collecting, analyzing, presenting, disseminating, and using performance data.